Privacy Policy

Effective Date: April 22, 2026  |  Last Updated: April 22, 2026

At Pizza Ranch, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner. This Privacy Policy applies to all users of our website, mobile platforms, and any related services we offer. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We operate in full compliance with applicable United States privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, the Children's Online Privacy Protection Act (COPPA), and other relevant federal and state regulations.

1. About Us

Pizza Ranch is a food service business dedicated to delivering quality meals and exceptional dining experiences to our customers. We operate through our website at piz-ranch.click and may offer online ordering, delivery, catering, loyalty programs, and other food-related services.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the information provided above or in the "Contact Us" section at the end of this document.

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in promotions, or contact our customer service, we may collect personally identifiable information such as:

• Full name
• Email address
• Phone number
• Billing and shipping address (including street address, city, state, and ZIP code)
• Date of birth (for age verification and promotional purposes)
• Account username and password (stored in encrypted format)
• Profile photo (if voluntarily uploaded)

2.2 Payment and Transaction Information

When you place an order or make a payment through our platform, we collect transaction-related information, which may include:

• Credit or debit card details (processed securely through third-party payment processors — we do not store full card numbers)
• PayPal or other digital wallet identifiers
• Order history, including items ordered, quantities, prices, and dates
• Billing address and payment confirmation details

2.3 Usage and Behavioral Data

We automatically collect information about how you interact with our website and services, including:

• Pages visited, links clicked, and features used
• Time and date of your visits
• Duration of your sessions
• Search queries made on our website
• Items added to cart or wishlist
• Referring URLs (the website from which you arrived at our site)
• Exit pages

2.4 Device and Technical Information

We collect technical information from your device and browser, including:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution
• Language preferences
• Cookie identifiers and session tokens
• Geolocation data (approximate location based on IP address; precise location only with your explicit consent)

2.5 Communications and Customer Support Data

If you contact us via email, phone, chat, or any other communication channel, we may collect and retain:

• The content of your messages, inquiries, and feedback
• Records of correspondence with our team
• Survey responses and reviews you submit
• Complaints or dispute information

2.6 Marketing and Preference Data

With your consent, we may collect information related to your marketing preferences, including:

• Subscription preferences for newsletters and promotional emails
• Loyalty program activity and reward redemptions
• Dietary preferences and favorite menu items (if provided voluntarily)

2.7 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you connect your account or interact with our social media pages)
• Third-party delivery platforms or aggregators we partner with
• Analytics providers and advertising networks
• Publicly available sources

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your account and preferences
• Facilitating payment processing and issuing receipts
• Coordinating delivery or pickup logistics
• Responding to your inquiries, complaints, and support requests
• Sending order confirmations, updates, and notifications

3.2 Improving Our Website and Services

• Analyzing usage patterns and customer behavior to improve our website interface
• Conducting internal research and product development
• Identifying and fixing technical errors and bugs
• Testing new features and menu offerings

3.3 Marketing and Promotional Communications

• Sending you promotional emails, special offers, coupons, and deals (with your consent)
• Personalizing your experience based on past orders and preferences
• Running loyalty programs and reward systems
• Retargeting you with relevant advertisements on third-party platforms
• Conducting surveys, contests, and sweepstakes

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal obligations
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and responding to fraud, security incidents, and abuse
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and the public
• Responding to lawful requests from government authorities and law enforcement

3.5 Analytics and Business Intelligence

• Generating aggregated, anonymized reports about customer trends and preferences
• Measuring the effectiveness of our marketing campaigns
• Benchmarking our performance and setting business goals

4. Legal Basis for Processing Your Information

Under applicable U.S. law, including the FTC Act and applicable state privacy laws, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing necessary to fulfill orders and provide services you have requested.
• Legitimate Interests: Processing for fraud prevention, security, analytics, and improving our services, where our interests do not override your rights.
• Consent: Processing for marketing communications and the use of non-essential cookies, where you have given explicit consent.
• Legal Obligation: Processing necessary to comply with applicable laws and regulatory requirements.

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own commercial purposes. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We work with carefully selected service providers who assist us in operating our business. These may include:

• Payment processors (e.g., Stripe, PayPal) to securely process transactions
• Delivery and logistics partners to fulfill your orders
• Cloud hosting and IT infrastructure providers to host and maintain our website
• Email marketing platforms to send newsletters and promotional messages
• Analytics providers (e.g., Google Analytics) to understand website usage
• Customer relationship management (CRM) tools to manage customer interactions
• Advertising networks for targeted marketing campaigns

All service providers are contractually required to process your information only as directed by us, maintain appropriate security standards, and not use your information for their own purposes.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the rights or property of Pizza Ranch
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

5.4 Aggregated or De-identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your browsing experience, analyze usage, and deliver personalized content and advertising.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly (e.g., session management, shopping cart functionality). These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting anonymous data.
• Functionality Cookies: Remember your preferences (e.g., language, location) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

6.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through the Digital Advertising Alliance (DAA) at optout.aboutads.info or the Network Advertising Initiative (NAI) at optout.networkadvertising.org.

For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy available on our website at piz-ranch.click.

7. Data Security

We take the security of your personal information very seriously. We implement a range of administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction.

7.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Password Hashing: User passwords are stored using strong cryptographic hashing algorithms (such as bcrypt) and are never stored in plain text.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.
• Secure Payment Processing: We use PCI-DSS compliant third-party payment processors. We do not store sensitive payment card data on our servers.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing.
• Firewalls and Intrusion Detection: We employ network security tools to detect and prevent unauthorized access attempts.
• Data Minimization: We collect only the personal information necessary for the stated purposes.

7.2 Breach Notification

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law. Where required, we will also notify the relevant authorities, including the Federal Trade Commission (FTC) and applicable state regulators.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable U.S. privacy laws.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it was collected, and the categories of third parties with whom we shared it.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell your personal information as defined under California law.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use or disclosure of your sensitive personal information to specified purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a lower quality of service because you exercised your rights.

8.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, we offer the following rights to all our users:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: You may request the deletion of your personal information, subject to our legal obligations to retain certain data.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: piz-ranch.click (through our contact form)

We will verify your identity before processing your request to protect the security of your information. You may also designate an authorized agent to submit requests on your behalf, provided you furnish written authorization. We will respond to verified requests within 45 days, or as required by applicable law, with the possibility of an extension of an additional 45 days when reasonably necessary.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply are as follows:

After the applicable retention period expires, we will securely delete or anonymize your personal information. Where complete deletion is not immediately possible (e.g., because your information has been stored in backup archives), we will isolate your information from further processing until deletion is possible.

10. Children's Privacy

If you are under 18 years of age, you are not permitted to use our website or services, create an account, or submit any personal information to us. If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

11. International Data Transfers

Pizza Ranch is based in the United States, and your information is primarily stored and processed within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

The data protection laws of the United States may differ from those of your country of residence. By using our services and submitting your personal information, you acknowledge and consent to the transfer of your information to the United States in accordance with this Privacy Policy.

Where we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information and to ensure that the transfer complies with applicable laws. This may include using standard contractual clauses, data processing agreements, or other lawful transfer mechanisms.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Pizza Ranch. This Privacy Policy does not apply to such third-party platforms, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

Third-party integrations that may appear on or in connection with our website include, but are not limited to:

• Social media sharing buttons and plugins (Facebook, Instagram, Twitter/X)
• Google Maps for location services
• Third-party payment gateways
• Food delivery aggregator platforms

13. Do Not Track Signals

Some web browsers may transmit "Do Not Track" signals to websites. There is currently no uniform standard for how websites should respond to such signals. Our website does not currently respond to "Do Not Track" browser signals. However, you can manage your privacy preferences through our cookie consent tool and by adjusting your browser settings as described in Section 6 of this Privacy Policy.

14. California Shine the Light Law

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request and obtain from us, once per calendar year and free of charge, information about the categories of personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year, and the names and addresses of those third parties.

If you are a California resident and would like to make such a request, please submit your request in writing to us at [email protected].

15. Nevada Privacy Rights

Nevada Revised Statutes Chapter 603A allows Nevada consumers to opt out of the sale of certain categories of personal information. Pizza Ranch does not currently sell personal information as defined under Nevada law. If you have questions about our data practices in relation to Nevada law, please contact us at [email protected].

16. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so we can attempt to resolve the matter directly.

16.1 Contact Us First

Please send your complaint to:

• Email: [email protected]
• Subject Line: "Privacy Complaint"

We will acknowledge your complaint within 5 business days and work to resolve it within 30 days.

16.2 Regulatory Authorities

If you are not satisfied with our response, or if you believe we are processing your personal information unlawfully, you have the right to file a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC):
  Website: www.ftc.gov
  Consumer Complaint Portal: reportfraud.ftc.gov
• California Privacy Protection Agency (CPPA) — for California Residents:
  Website: cppa.ca.gov
• State Attorney General — for Other U.S. Residents:
  Contact your state's Attorney General office for guidance on state-specific privacy complaints.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable laws. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on our website at piz-ranch.click with a revised "Last Updated" date
• Sending an email notification to the email address associated with your account (for significant changes)
• Displaying a prominent notice on our website homepage

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your inquiries promptly and transparently.

When contacting us about a privacy matter, please include your full name, email address, and a clear description of your request or concern. This will help us locate your records and respond to you more efficiently.

We strive to respond to all privacy-related inquiries within 10 business days. For urgent matters, or if your request involves a potential data breach or security incident, please mark your email as urgent and we will prioritize your request accordingly.

This Privacy Policy was last updated on April 22, 2026. Thank you for trusting Pizza Ranch with your personal information. We are dedicated to keeping it safe.